The Text Blog

Customer Service

Customer service lessons from the frontlines of AI-driven support.

How to Approach Human Customer Service and Automation

Discover how to balance human service and automation in 2025. Trends, frameworks, and tools like Text App to scale support with empathy and speed.

Sep 4, 2025

Text Intelligence is Redefining AI Customer Service in 2025

Discover Text Intelligence: AI trained on your data to resolve issues, complete tasks, and scale support beyond chatbots.

Sep 4, 2025

Top 5 Zendesk Alternatives in 2025

Explore the best Zendesk alternatives for 2025. Compare Text App, Intercom, Freshdesk, Kustomer, and Tidio to find the right fit.

Sep 4, 2025

The 15 Best Intercom Alternatives for 2025

Discover 15 top Intercom alternatives for 2025. Compare features, pricing, and AI support tools — see why Text App leads the pack.

Sep 4, 2025

How to Choose the Right Text Tools for Customer Service Automation

This is a guide on the basics of customer service automation in text-based channels and its benefits to your business.

Sep 4, 2025
1
2

Start using Text now!

Sign up free